UK shipping policy
Shipping policy
Visuals Kits aims to give every customer a smooth, reliable delivery experience. Here's exactly how UK and international shipping works.
UK mainland orders
Shipping included in the price
All UK mainland orders include shipping within the product price, unless otherwise stated on the product page. No additional delivery charge is added at checkout for eligible UK orders.
Processing time
- Orders are typically processed within 1 to 3 working days
- During busy periods, custom orders or pre-order launches, processing times may vary
Delivery time
- Standard UK delivery: 5 to 7 working days
- Pre-order items: delivery estimates are stated on the product page
Tracking
- Tracking information is emailed to you once your order has been dispatched
- Check your inbox and spam folder after dispatch
Outside the UK
International shipping
Rates calculated at checkout
International shipping costs depend on destination and order size, and are shown before you pay.
Customs and duties
Any customs charges or import duties applied by your country are the customer's responsibility.
Delivery address
Please double-check your address at checkout. The customer is responsible for entering correct delivery details.
Shipping questions
Frequently asked questions
Is UK shipping really free? +
Yes. UK mainland shipping is included in the product price, so there's no extra delivery charge added at checkout for eligible UK orders.
How long does dispatch take? +
Orders are typically processed within 1 to 3 working days. During busy periods, custom orders or pre-order launches, processing times may vary.
How long does delivery take? +
Standard UK delivery takes 5 to 7 working days once dispatched. Pre-order items show their own delivery estimate on the product page.
Will I get tracking? +
Yes, tracking information is emailed to you once your order has been dispatched.
Do you ship outside the UK? +
Yes. International shipping rates are calculated at checkout based on destination and order size. Any customs charges or import duties are the customer's responsibility.
What if my order arrives damaged or a part is missing? +
Contact Visuals Kits within 48 hours of delivery with clear photos and your order number, and the team will sort it out.
What if I enter the wrong delivery address? +
Double-check your address at checkout. The customer is responsible for entering correct delivery details.