Returns policy
Returns policy
Changed your mind, or ordered the wrong part? Here's how returns work, and your rights as a UK customer.
Your legal right to cancel
The 14-day cooling-off period
As a UK consumer buying online, you're protected by the Consumer Contracts Regulations. This gives you the right to cancel most online orders within 14 days of delivery, for any reason, without needing to give an explanation.
Telling us
- You have 14 days from delivery to tell us you want to cancel
- Call or email with your order number to start the process
Sending it back
- You then have a further 14 days to send the item back
- Keep proof of postage until your return is confirmed
Condition
- Parts should be unused, unfitted and in original packaging
- Fitted or painted parts may not be eligible for a full refund
Before you send anything back
How a return works
1. Get in touch first
Call 07859 743762 or email visualskits@outlook.com with your order number so the team can confirm your return before you post anything.
2. Pack it properly
Body kit parts are large and can be damaged in transit if they're not packed the way they arrived. Use the original packaging where possible.
3. Refund once received
Once your return is received and checked, your refund is processed back to your original payment method.
Return address, who covers return postage, and whether any restocking fee applies are confirmed directly by the team when you get in touch, since this depends on the specific order.
Returns questions
Frequently asked questions
How long do I have to change my mind? +
Under UK Consumer Contracts Regulations, you have 14 days from delivery to tell us you want to cancel, and a further 14 days to send the item back once you have.
What condition does the part need to be in? +
Unused, unfitted and in its original packaging, so it can be resold. Fitted or painted parts may not be eligible for a full refund.
How do I start a return? +
Call 07859 743762 or email visualskits@outlook.com with your order number before sending anything back, so the team can confirm the process.
What if my item arrived damaged or faulty? +
That's different from changing your mind. Contact us within 48 hours of delivery with photos and your order number, as set out in the shipping policy.